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About Us

Reopening Information

COVIDSAFE FREQUENTLY ASKED QUESTIONS

How are you managing capacity?  

In line with COVIDSafe requirements, density limits are no longer in place for the theatre and we are operating at 100% of our seated capacity. A density limit of one person per two square metres remains across the foyers, bathrooms and event spaces.   

The number of patrons in the foyer is closely monitored through online bookings and onsite ticket sales to ensure capacities are not exceeded.

We strongly advise that patrons purchase their tickets online prior to arriving at the theatre.

What increased cleaning measures and sanitisation measures have you put in place?

IMAX Melbourne is adhering to all required public health advice and COVIDSafe requirements, including collecting contact tracing information and increasing cleaning and sanitisation of the theatre and other high-use areas.

Masks are strongly recommended and should be worn when physical distancing cannot be maintained. 

These measures have been developed in line with public health and industry advice and align with materials shared by Work Safe, the Department of Health and Human Services Victoria and food safety education bodies such as the Australian Institute of Food Safety.

Signage and visual guides have been installed to remind patrons to practice social distancing while at IMAX.

Hand sanitiser is available upon entry to IMAX and throughout the site and we strongly encourage all patrons to practice good hygiene and wash their hands regularly.

IMAX has moved to cashless systems for all candy bar and box office purchases.

Measures have been introduced across a number of different theatre touchpoints, from ticket scanning to the distribution of 3D glasses, to significantly reduce the physical contact between staff and patrons.

All patrons are required to remove their own rubbish from the theatre including empty popcorn containers, wrappers, drink cups etc. and place it into the appropriate recycling or rubbish bins at the theatre exit.

An extended cleaning of the theatre occurs between each session with seats and surfaces sanitised.

High-use areas including the candy bar, foyer and bathrooms are sanitised regularly by staff.

Please follow public health advice when visiting the theatre and for the most up to date information, visit coronavirus.vic.gov.au.

How are you managing social distancing?

Signage and visual guides have been installed to assist patrons and we request that all patrons visiting IMAX maintain appropriate social distancing between themselves and others.

In line with COVIDSafe requirements, density limits are no longer in place for the theatre and we are operating at 100% of our seated capacity. Patrons have the option to leave a one-seat gap between themselves and the next booking, however this is no longer enforced by our booking system. 

A density limit of one person per two square metres remains across the foyers, bathrooms and event spaces.   

Patrons are required to stay in their allocated seats during the presentation.

How are you managing contact tracing and will I need to record my attendance?

Yes. In line with Victorian Government directions from the Public Health and Wellbeing Act 2008, all patrons, including children, are required to check-in at IMAX when attending a film. Information is collected via the Service Victoria app which can be accessed via a QR code ​or link displayed upon entry to​, and throughout IMAX. 

If the patron does not have access to a mobile phone or the internet, IMAX staff will collect this information.   

Your personal information can only be used by health authorities to track possible exposure to COVID-19. All information will be deleted by Service Victoria after 28 days and your details won’t be used for marketing or other purposes.

For more details about Service Victoria’s privacy practices, please view its Privacy and Security Policy.

How are you sanitising your 3D glasses?

In line with our normal operating procedures, our 3D glasses will continue to be fully cleaned and sanitised following each use.

Further processes and procedures have been put in place to avoid contact between staff and patrons during the distribution and return of the 3D glasses.

Where can I book tickets?

Tickets can be purchased via the Sessions & Tickets page on the IMAX website. Films can be found on the Now Showing and Coming Soon pages.

We strongly advise that patrons purchase their tickets online prior to arriving at the theatre.

Are you taking school bookings?

IMAX is taking bookings for 2021.

Explore our education library to find the perfect documentary to suit your curriculum and call (03) 8341 7767 to make a booking or for any enquiries.